Data Deletion Instructions
Organisation owners and other authorised users can request deletion of Facebook and Instagram data held by Ordex.
Last updated: 10 August 2026Disconnect the account
In Ordex, open Social Media, select the connected Facebook Page or Instagram professional account, and choose Disconnect. This stops Ordex from requesting new information for that connection.
Send the deletion request
Email contactus@ormate.net from an address associated with the Ordex organisation. Include the organisation name and the connected Facebook Page or Instagram username. Do not include a password, access token, two-factor code or exported browser session.
Verification and deletion
Ormate Systems will verify that the requester is authorised for the organisation, delete the applicable Meta connection credentials and organisation data held by Ordex, and confirm completion. Information that must be retained for legal, security or dispute-resolution obligations will be isolated and removed when that obligation ends.
Meta account controls
You can also remove the Ordex business integration from the connected Facebook or Instagram account. That prevents future provider access but does not by itself delete information previously stored in Ordex, so complete the request above when deletion of stored Ordex data is required.
Questions
For privacy or deletion questions, contact contactus@ormate.net. Never send social-media passwords or access tokens.